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Practical tips to improve customer service

How do you provide a better quality customer service while running a business? How does it benefit the business as well as the customers? Join us as we discuss this on today's podcast.

How do you provide a better quality customer service while running a business? How does it benefit the business as well as the customers? Join us as we discuss this on today's podcast. Practical tips to improve customer service Read More In this episode, the discussion is on how you could use social media to build your personal brand, network and career. Learn the 3 most important factors that could help you develop your online presence. Build your personal brand through Social Media Read More Product pricing in a small and medium enterprise in Sri Lanka needs some careful consideration. A delicate balance of factors will have to be scrutinized. 6 Key Aspects of Product Pricing in Sri Lanka Read More So dear reader, we thought we will come up with something very different and put together some tips that will come in handy in handling the different seasons. In Sri Lanka, as you know the holiday seasons are prime for business with gift buying, infectious shopping and bonus spends etc that take place. How to capitalize on the holiday seasons Read More In this business related podcast on Unicorn Factory they discuss about building a team for your startup. You can learn about how to find the right people, how to manage payments of your team and how to work with your family and friends. How to build your initial startup team Read More In Sri Lanka selecting the right supplier can be a very difficult mission.  Many people open businesses as suppliers but may not be quite up to the task.  Criteria when choosing a supplier Read More
704,753,890
Confirmed cases
Updated on December 21, 2024 11:40 am
7,010,681
Total deaths
Updated on December 21, 2024 11:40 am
560,567,666
Total recovered
Updated on December 21, 2024 11:40 am
137,175,543
Total active cases
Updated on December 21, 2024 11:40 am

Practical tips to improve customer service How do you provide a better quality customer service while running a business? How does it benefit the business as well as the customers? Join us as we discuss this on today's podcast. Read More Work From Home Working from home to reduce costs - tips and tricks With the economic crisis that Sri Lanka experiencing now, can getting employees to work remotely save you money? Here are a few insights that will help you. Read More Build your personal brand through Social Media In this episode, the discussion is on how you could use social media to build your personal brand, network and career. Learn the 3 most important factors that could help you develop your online presence. Read More 6 Key Aspects of Product Pricing in Sri Lanka Product pricing in a small and medium enterprise in Sri Lanka needs some careful consideration. A delicate balance of factors will have to be scrutinized. Read More How to capitalize on the holiday seasons So dear reader, we thought we will come up with something very different and put together some tips that will come in handy in handling the different seasons. In Sri Lanka, as you know the holiday seasons are prime for business with gift buying, infectious shopping and bonus spends etc that take place. Read More Small Business How to downsize your SME during a crisis? Learn ways in which you can downsize your SME, that will avoid drastic measures and instead actually benefit the business Read More How to build your initial startup team In this business related podcast on Unicorn Factory they discuss about building a team for your startup. You can learn about how to find the right people, how to manage payments of your team and how to work with your family and friends. Read More Challenging yourself to Change Sandra de Soysa - Group Chief Customer Officer - Dialog Axiata/Chairperson SLAASCCOM. Challenging yourself to Change and believing in yourself and the importance of Female Entrepreneurship and Female leadership is the topic of Sandra's discussion here. Read More Criteria when choosing a supplier In Sri Lanka selecting the right supplier can be a very difficult mission.  Many people open businesses as suppliers but may not be quite up to the task.  Read More Networking Networking; the bread and butter of business Business owners rely heavily on networking to make the brand and themselves known to other people. The more you are able to network and develop your contacts, the more guaranteed you are that you will run into good opportunities, and even have the right support at the right time.



Networking also builds you a brand... Read More

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Practical tips to improve customer service

How do you provide a better quality customer service while running a business? How does it benefit the business as well as the customers? Join us as we discuss this on today's podcast.
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Diriya Biz

Shipping & Logistics for Sri Lankan SMEs

On this Diriya Biz video segment, Dilan Wickramarachchi (Director Sanseya Exports Pvt Ltd) takes us through Shipping and Air Freight services.
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Business Process Outsourcing 2 

On this Diriya Biz video segment, Prof Saman Yapa - (Department of Decision Sciences - University of Sri Jayawardenapura) speaks on Business Process Outsourcing and its application to the Sri Lanka SME Sector.
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Entrepreneurs & Economic Policy

On this Diriya Biz video segment, Prof Janak Kumarasinghe (Management Studies & Commerce Unit - University of Sri Jayawardenapura) speaks on the Sri Lankan Economic Policy and Entrepreneurs.
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Practical tips to improve customer service

How do you provide a better quality customer service while running a business? How does it benefit the business as well as the customers? Join us as we discuss this on today's podcast.
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Diriya Inspire

Diriya Inspire

Fundamentals of building a successful business is truthfulness’ – Anura Hemachandra, Managing Director Vogue Jewellers 

Anura Hemachandra, Managing Director - Vogue Jewellers shares what he believes are the fundamentals of a successful business and why these these factors need to be inculcated by entrepreneurs.
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From Humble beginnings to a Hospitality empire

The Late Herbert Cooray founded Jewing in 1973 based on values like Honesty and Humility. Today his son, Hiran - Chairman of Jetwing Hotels talks about the impact of that and the big picture. The first hotel was Blue Oceanic Beach Hotel in Negombo (now Jetwing Blue) which was orginally planned with 50 rooms but commenced operation with just six.
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“Ask not what your country can do for you – ask what you can do for your country.” – how brand ‘Ronchard’ was born…..

Ronchard Ranasinghe studied graphic design and worked as a freelancer before deciding to leave it as he didn’t want to only replicate others ideas. During Covid-19 he started experimenting with the culinary arts and today runs his family business while holding down a full-time job. Here he talks about his journey and taking local produce to the world.
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The woodwork queen who turns discarded pieces to quality fittings

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Sinfully Sweet – a guilty pleasure made into a business by Ashika Senaratne

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Human Resources

Human Resources

As a leader how do you protect your employee from work stress?

Recent research has clear findings. People suffer tremendous stress at work.  As an SME or small business owner that depends solely on its people and their output at work, how do you identify and minimize work stress?
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Finance

Best Practices

Don’t get caught in economic weeds

Planning for a solid financial future is always important to help you avoid the economic pitfalls that you may otherwise fall into.
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Law

Knowledge Hub

Regulations Governing micro, small and medium enterprises

The Sri Lankan government has taken several initiatives to promote and support the MSME sector, including introducing laws and regulations that govern MSMEs. In this article we present the latest legal aspects and acts pertaining to the MSMEs in Sri Lanka.
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Marketing

Best Practices

6 Key Aspects of Product Pricing in Sri Lanka

Product pricing in a small and medium enterprise in Sri Lanka needs some careful consideration. A delicate balance of factors will have to be scrutinized.
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Strategy

Operations

How to downsize your SME during a crisis?

Learn ways in which you can downsize your SME, that will avoid drastic measures and instead actually benefit the business
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Operations

Operations

How to downsize your SME during a crisis?

Learn ways in which you can downsize your SME, that will avoid drastic measures and instead actually benefit the business
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Sustainability

Human Resources

As a leader how do you protect your employee from work stress?

Recent research has clear findings. People suffer tremendous stress at work.  As an SME or small business owner that depends solely on its people and their output at work, how do you identify and minimize work stress?
Load more

Leadership

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How to position your brand as a thought leader

A thought-leader is a person or brand that is an informed opinion-leader and usually the first resource in their field of expertise. They are a trusted source that moves and inspires, turns ideas into reality, and shows how to replicate their success.
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Best Practices

Best Practices

Working from home to reduce costs – tips and tricks

With the economic crisis that Sri Lanka experiencing now, can getting employees to work remotely save you money? Here are a few insights that will help you.
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First impression; creating packaging to influence

Sri Lankans love to give gifts and often the packaging is what gives the first impression. What is the first impression you want to create through your package? We delve into some priorities when it comes to looking at creating packaging to influence. 
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Preparing your business to face floods

Businesses often face rain and flood related challenges, which often result in considerable losses through property damage as well as disruptions to regular business operations.
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Basic Human Resource Practises for SMEs in Sri Lanka

We have outlined here some very basic human resource (HR) practices for a small company just starting up in Sri Lanka.

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Diriya.lk is a sustainability and social innovation initiative of Dialog Axiata PLC. The content available herein is aimed solely for the purposes of educating, guiding and assisting Micro, Small and Medium Enterprises (MSMEs) in navigating the challenges of the fast paced business world. As such, Dialog Axiata PLC, its staff, its officers or Directors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages or damages for any loss of profits, revenue, business, savings or data, incurred due to the use of the content available on Diriya.lk.

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